RETURN & REFUND
Thank you for shopping at Mama Emz Food Products! If you are not entirely satisfied with your purchase, we’ll do our best to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you’ll need the receipt/proof of purchase please!
Once we receive your item, we’ll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You’ll then receive your money back within 2-3 working days.
1. Please email email@example.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
3. Include in your package a signed letter stating the reason for your return and the original receipt.
You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.
Non-Delivery Of Items
If your order is returned to us owing to one of the following issues:
- Address incomplete or inaccessible
- Addressee gone away
- Parcel not called for
Then you may either request a refund or for the item to be returned. Both options will be subject to a postage and handling fee in the Philippines. This is to cover the shipping cost of sending the parcel out and an admin fee for managing this.
Items can not be returned if they are opened.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Any Other Issues
If there’s anything wrong with your order, you have 14 calendar days from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered.
If you have any questions on how to return your item to us, please contact us!
Send an email to firstname.lastname@example.org or give us a call on 0936-495-6557 and we’ll help the best we can!